A customer that has Vista Home Premium with SP1 installed, went out and purchased Ulitimate Upgrade. He proceeded to install and got a warning message that it could not be installed over a SP1 without wiping everything. Unfortunately the customer proceeded with install and lost everything.
Then he called. Via the phone, we booted the desktop from the Desktop Recovery CD included with WHS and in about 10 minutes the “Recovery Wizard” comes up. After a few clicks of “next”, it does a complete recovery from the WHS backup.
HAPPY CUSTOMER.... PRICELESS!!!!